Businesses can spend a ton of money on marketing, but if consumers don’t feel listened to and taken care of when they show up, that money might be wasted.
Bellingham/Whatcom County Tourism’s Community Concierge program is designed to help Whatcom County small businesses take customer service from OK to exceptional.
The courses, starting on March 10th, will explore the basics of customer service, how business owners and employees can become known as local experts and what keeps customers coming back time after time.
All classes will be offered at the Downtown Bellingham Info Center on Commercial Avenue. Class size is limited. Classes are free to attend and participants will receive a certificate upon completion.
Register online here.